Ответ Brainwavz Hi, This issue is a defect in workmanship and is covered under replacement warranty. Please note that if something goes wrong while you fix the defect then the warranty will become void. I highly recommend that you go through the replacement process with us, you need not return the earphones to us in the process but it is required in the process. Please get back to us with the order number at your earliest convenience. Thanks Sowmya K.